Terms And Conditions
We provide instant account activation for our shared and reseller web hosting plans. VPS servers are activated within 2 hours. Dedicated servers are activated within 2 working days if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor.
Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.
You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 10 days before the renew date of the Services. MondalSoft provides 4 days grace period after the renew date. If the invoice is not paid within the 4 days grace period MondalSoft will temporary suspend services until the invoice is paid in full. MondalSoft will terminate Services not paid in full 15 days after the Services have been suspended.
Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.
If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time Rs 500.00 chargeback fee. MondalSoft accepts payments via credit cards, Debit Card, Net Banking With Our Payment Geteway Or PayPal. Payments from unverified PayPal accounts are not accepted.
The money back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money back guarantee program. We give only prorata refunds. A prorata refund policy means that we subtract the number of days a client has already used the hosting account and then we refund the amount for the left over time period only. You can request a refund if you place a cancellation request within the period of days covered by your service's money back guarantee. Different services have different money back guarantee terms, below you can see if your service is covered by our money back guarantee and under what terms:
30 days money back guarantee: Web hosting, Reseller hosting On 1 Year, 2 Year, 3 Year Plans.
5 Days money back guarantee: Web hosting, Reseller hosting On 3 Months Or 6 Months
3 Days money back guarantee: Web hosting, Reseller hosting On 1 Month Plan
No money back guarantee: VPS, Dedicated servers, Cloud servers, Domain registration/renewal or transfer, SSL certificates, software licenses or custom software installs.
If the moneyback guarantee period has expired for your service, you are not eligible for a refund. Violation of the terms of service will waive the refund policy.
Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. MondalSoft recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.
Cancellation requests need to be placed via the client dashboard by clicking on My services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.
Customer is responsible for the content uploaded to his account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case MondalSoft’s terms of service are violated, MondalSoft will suspend the account violating the terms and will notify the Customer via the e-mail on file. MondalSoft will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.
Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.
Customer agrees not to use our shared, reseller, VPS or dedicated servers hosting space as a storage for backups. If we find backups stored in your account they will be removed automatically. Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.
We don't take backups. Every customer is responsible for their own site's backup.
The feature priority support is available for selected services. It makes all support requests sent to us to be looked into with priority. By default tickets are handled in the order they come (oldest tickets are looked into first). All tickets eligible for priority support are handled before any other tickets that are open.
MondalSoft do free transfers of accounts you want moved to our servers from providers which use cPanel. We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the nameservers. If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. In 99% of the transfers there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.
MondalSoft requires justification in order to assign a dedicated IP to the Customer. Valid justification is SSL installation or installation of a service that requires to listen on a separate IP address.
We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. Purchased mail lists, opt-in lists will be considered SPAM.
MondalSoft reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.
If any order is due on payment then we keep the order for 3 days. If within 3 days the payment is not done, then we cancel that order.